Shipping policy
SHIPPING
COVID-19
We are still shipping out orders on time and doing business as usual. However, due to COVID-19, there may be slight delays with delivery. At this time international shipping has resumed to some countries, however, there may still be extended delays with orders shipping outside of North America. We want you guys to know we are making sure all of our processing and deliveries are as safe as possible. We thank you guys for your patience and support.
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SHIPPING
Once an order has been placed it approximately takes Luxanor.ca, 2-3 business days to process an order. The processing time is subject to change if there are any complications with the order.
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* We are not responsible for packages once they are shown to be delivered by the courier unless your order is damaged or you received the wrong item. We do have an option checkout to pay for shipping with a signature requirement at an additional cost if needed. *
- International Shipping: Select your delivery time + shipping method at check out. Please be aware there are still transport delays lingering from COVID-19 that may affect delivery times with orders shipping internationally.
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Pre-Orders: Custom-made items will be listed Pre-Order in the product description. Pre-ordered items will be delivered within 3-5 weeks. This will be listed in bold in the product description if applicable. Once a Custom Ordered has been confirmed refunds will not be allowed.
- Lost or Stolen Packages: We are not responsible for the loss of stolen items once declared " Delivered" by the delivery service. In a rare case that an item is lost or stolen once it's declared as delivered, the consumer will need to file the necessary claim with the delivering carrier. We do have shipping options with signature requirements available to choose at check out if needed.
*By completing a purchase with us you are agreeing to our full shipping and deliveries policy.
- Undeliverable Packages: If a package is shipped and is found undeliverable and returned to us due to an incorrect address given or incomplete/insufficient information, once the item is received back to us we will email the customer informing them. The customer will be responsible for the shipping fee to reship the order once their shipping address is confirmed.
- If a package is undeliverable and we email the customer and don't receive a response within a week, the items from the order will be added back to our inventory and we will process a refund.
